====== Desktop Troubleshooting Guide ======
We have a [[desktop2|Troubleshooting Wizard]] you can follow

or

take a look at the table below

^Problem^Solution^
|Can't find uploader |Check cable connection|
|:::|Ensure the program is only opened once|
|:::|Reinstall drivers by clicking on help and reinstall drivers|
|:::|[[cpanelcheck|Check if the cable is being detected by the computer]]|
|Unit Clocks Intermittently |Check guard is doing work correctly|
|Unknown points are on the report |[[renamepoints|Rename your points]]|
|Not Clocking|Check touch port for any foreign objects|
|:::|Clean touch port|
|:::|Clean/dry I.D. points|
|No report on download|Check download options(ignore 'checkpoint should not be checked', and download baton should be)|
|:::|Are the points being clocked properly?|
|:::|Is the baton communicating?|
|Point flashes twice or not at all|Faulty point|
|Problems downloading?|See our [[desktop download|Download Troubleshooting page]]|
|Windows error|Try upgrading [[upgrade desktop|Check for upgrade page]]|