We have a Troubleshooting Wizard you can follow
or
take a look at the table below
| Problem | Solution |
|---|---|
| Can't find uploader | Check cable connection |
| Ensure the program is only opened once | |
| Reinstall drivers by clicking on help and reinstall drivers | |
| Check if the cable is being detected by the computer | |
| Unit Clocks Intermittently | Check guard is doing work correctly |
| Unknown points are on the report | Rename your points |
| Not Clocking | Check touch port for any foreign objects |
| Clean touch port | |
| Clean/dry I.D. points | |
| No report on download | Check download options(ignore 'checkpoint should not be checked', and download baton should be) |
| Are the points being clocked properly? | |
| Is the baton communicating? | |
| Point flashes twice or not at all | Faulty point |
| Problems downloading? | See our Download Troubleshooting page |
| Windows error | Try upgrading Check for upgrade page |