You can follow our Troubleshooting Wizard
or
Take a look at the table below
| Problem | Solution |
|---|---|
| Green LED is not on by itself and does not get there | Take a look at our Magcell LED guide |
| Tells me my password is incorrect, when it is. | Check CAPS lock or use the forgot password link on the login page |
| Not getting emails | Check your email settings in the sites tab |
| No clockings in reports | Take a look at our No Clockings guide |
| Overview report does not make sense | Read the Overview Reports How to |
| Can't download the baton | Read the Magcell downloading guide |