Desktop Troubleshooting Guide

We have a Troubleshooting Wizard you can follow

or

take a look at the table below

Problem	Solution
Can't find uploader	Check cable connection
	Ensure the program is only opened once
	Reinstall drivers by clicking on help and reinstall drivers
	Check if the cable is being detected by the computer
Unit Clocks Intermittently	Check guard is doing work correctly
Unknown points are on the report	Rename your points
Not Clocking	Check touch port for any foreign objects
	Clean touch port
	Clean/dry I.D. points
No report on download	Check download options(ignore 'checkpoint should not be checked', and download baton should be)
	Are the points being clocked properly?
	Is the baton communicating?
Point flashes twice or not at all	Faulty point
Problems downloading?	See our Download Troubleshooting page
Windows error	Try upgrading Check for upgrade page